Did you know it costs more to create a new customer than it does to retain a repeat customer?
-Customer Service
Info Block can help start-up businesses by providing comprehensive customer service training that will create a positive impression with your customer, build loyalty and increase your profits. We can help you stand out from your competitors by providing a unique and quality experience that will turn your customers into lifetime customers.
For those established companies, we can test your products and service, analyse the results and make recommendations that will improve not only your customer’s experience and your company’s reputation, but also your bottom line.
-Process Analysis and Documentation
Info Block can check and review processes, and where needed, make recommendations for improvement, and design an implementation plan. This service can be provided in part, or as a comprehensive strategy for business improvement.
-Tender Design and Management
Info Block can help plan and design a tender program, taking into careful consideration your current and future needs. Our consultants can draft the tender document, invite contractors and review and analyse responses. We can also help with the decision and implementation with project management. Again, this service can be provided in part, or as a comprehensive strategy for business improvement.